Refund policy
Return & Refund Policy — The Mystic Edit
At The Mystic Edit, every item is created with intention, care, and attention to quality. Because many of our products are made to order, we keep our return policy mindful, fair, and protective for both you and our business.
Physical Products (Apparel, Candles, etc.)
We only accept returns or offer replacements for items that arrive damaged, defective, or incorrect.
If your item arrives in this condition, please contact us within 7 days of delivery at [your email here] with the following:
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Your order number
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A clear photo of the damaged or defective item
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A brief description of the issue
Once reviewed, we will gladly offer a replacement or refund at no additional cost.
Please Note:
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We do not accept returns or exchanges for sizing issues, change of mind, or general dissatisfaction.
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All items are made to order, so we encourage reviewing size charts and product details carefully before purchasing.
Incorrect or Damaged Orders
If you received the wrong item or your order was damaged in transit, we will make it right. Please reach out within the 7-day window so we can resolve it quickly.
Refunds (if applicable)
If approved, refunds will be issued back to your original payment method. Please allow 5–10 business days for processing, depending on your bank or payment provider.
Lost or Stolen Packages
The Mystic Edit is not responsible for lost or stolen packages once they are marked as delivered. If this occurs, please contact your shipping carrier directly.
Digital Products (Guides, Downloads, Readings)
Due to the nature of digital products, all sales are final and non-refundable.
Once a digital product has been purchased and delivered, it cannot be returned, exchanged, or refunded. This includes all guides, downloadable content, and digital readings.
If you experience any issues accessing your file, please reach out and we will make sure you receive your product.
We truly care about your experience and want you to feel good about every purchase. If something isn’t right, don’t hesitate to reach out — I am here to support you.
With intention,
The Mystic Edit